Complaints in a Changing World
Consumers today expect much more from financial services firms than just a basic transactional efficiency.
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SM&CR: Enhancing Ethics, Accountability & Culture
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Strengthening GRC Through Effective Horizon Scanning
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Client Asset Protection & Compliance: Global Trends and UK Safeguarding Reforms
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Financial Promotions under Scrutiny in a Global Market
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Risk Happens: What GRC Leaders Need to Know Now
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From Compliance to Culture: Embedding Accountability
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Duty Bound: The UK Consumer Mandate in a Global Age
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USA Financial Promotions: Fragmented Regulations & High Stakes
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Safeguarding: Reshaping Risk Management for Payment Firms
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Securing Executive Buy-In: Turning GRC into a Strategic Conversation
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Balancing Innovation, Resilience & Competition
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The ROI of GRC – Why Value Is Not Found in Headcount Reduction
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GRC and the Plumbing Problem: Why “What’s Out of Sight Shouldn’t Be Out of Mind”
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Consumer Duty: A Global Shift in Consumer Protection
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The Modern GRC Buyer’s Guide
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Transforming Compliance Monitoring: Innovation Meets Regulation
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Product Governance: Aligning innovation, ethics and accountability
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Operational Resilience: Adapt, Respond & Recover
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Best Practice in Third Party Risk Management
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Your Guide to Regulatory Success in 2026
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Global Financial Promotions: Risk, Rules & Reality
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The Next Evolution of Risk: Turning Data, Culture, and Tech into True Resilience
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Accountability in Practice What Firms Really Think
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No Time to Relax: Consumer Duty Risk Remains Front and Centre
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Preventing Bribery
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Strengthening Product Governance
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Podcast AI in Financial Services: Unpacking the Regulatory & Ethical Landscape
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Podcast Crush Your CASS Audit Goals!
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Podcast: Controlling CASS Compliance
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Podcast Escape CASS Complacency!
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Podcast Mastering CASS Controls: Key Steps for Ensuring Compliance
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Head of Risk & Compliance
Priscilla is a certified compliance professional specialising in governance, risk management and compliance. With a career spanning 30 years, she has previously worked as a consultant providing regulatory advice to firms from various FS sectors. She has also held senior management roles as the Chief Compliance Officer and MLRO. Priscilla has significant experience in designing and implementing compliance processes and controls as well as risk management frameworks. She is a Fellow of the International Compliance Association and a member of the Chartered Institute of Securities and Investments.
She is responsible for Ruleguard’s Thought Leadership Programme, where she writes regular in-depth articles, white papers, and hosts insightful webinars on a variety of regulatory matters including CASS, SM&CR, Risk Management, Operational Resilience and AI.
Priscilla’s dual role also encompasses the oversight of risk management at Ruleguard, and strategic guidance on the development of Ruleguard’s GRC solutions. She is a strong advocate of RegTech and believes that leveraging advanced technology is key to proactively managing regulatory risks and boosting operational efficiency.
Committed to knowledge sharing, Priscilla plays a vital role in supporting the next generation of compliance professionals. She has contributed to the PIMFA CASS Academy, sponsored by Ruleguard, and regularly mentors junior professionals in the industry.
Priscilla brings extensive experience as a former consultant, offering expert regulatory advice to financial services firms, including financial advisors, investment management firms, fund managers, and insurers. She has helped these organisations evaluate and interpret regulations and implement robust processes and controls that stand up to external scrutiny.
She has also held senior leadership roles as Chief Compliance Officer and MLRO, where she oversaw regulatory visits and thematic reviews, as well as the design and implementation of end-to-end compliance and risk management programmes.
Priscilla is a certified compliance professional specialising in governance, risk management and compliance. She is a Fellow of the International Compliance Association, and an active member of the IRM.
See why the world's leading financial institutions trust Ruleguard to effectively manage their regulatory compliance.
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Consumers today expect much more from financial services firms than just a basic transactional efficiency.
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UK regulator establishes footing in USA and APAC The FCA has announced the appointment of two regulatory representatives establishing its presence in the USA and APAC regions. Why is this necessary? How will help the UK? Establishing two regional offices aim to...
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Time to read: 2-3 minutes Despite recent announcements that the Payment Services Regulator (PSR) will be disbanded, regulation is not going away. The FCA is taking on increased responsibilities and ensuring that there are consistent messages to firms on how to...
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Scrutinise your Product Governance Framework “Product oversight and governance refers to the systems and controls firms have in place to design, approve, market and manage products throughout the products' lifecycle to ensure they meet legal and regulatory...
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Consumer Duty: Data to demonstrate compliance It’s now just over a year since Consumer Duty came into force for open products and 31st July 2024 saw the regime extended further to closed products. FCA took this opportunity to share feedback, and highlight areas where...
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Robust risk management and good governance are crucial elements for success! As we approach the second half of 2024 and look forward to 2025, where are the regulators focusing their attention? In Ireland, we see the Central Bank of Ireland (CBI) focusing on: Fighting...
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The UK’s financial promotions regime saw some significant changes in the past year, including the introduction of a regulatory gateway for approvers of third-party financial promotions. The emphasis on financial promotions isn’t new. In recent years, we’ve seen the...
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“Depending on who you speak to, AI could either lead to the destruction of civilisation, or the cure for cancer or both. It could either displace today’s jobs or enable an explosion in future productivity. The truth probably embraces both scenarios. At the FCA we are...
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SM&CR Under Review: What You Need to Know The SM&CR review was announced as part of the Edinburgh reforms towards the end of 2022, with HM Treasury indicating that “ some stakeholders have raised concerns about their experiences of specific aspects of the regime .”...
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Complaints: The Hidden Signals Your Data Might Be Showing Time to read: 2-3 minutes The FCA’s thematic review on complaints handling took place almost 10 years ago, but its findings continue to be relevant and are echoed in the FCA’s Consumer Duty work. The regulator...
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Conflicts of interest is a subject matter that should be relatively easy to understand and as such, straightforward when it comes to compliance. Why then do we hear of senior managers who have failed to declare a potential conflict or to recuse themselves from related...
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Following the initial milestone of 31st October 2022, the FCA reviewed a sample of the implementation plans from some of the larger firms operating in the UK. These were firms deemed to be of higher risk as they operate in the retail market and could impact both...
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