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    Home > Insights > Webinars > financial promotions,  Consumer Duty,  Product Governance,  UPCOMING,  AI

    Duty Bound: The UK Consumer
    Mandate in a Global Age

    Date: Wednesday 23rd July 2025

    Time: 10.30am to 11.30am (BST)

    "Since we brought in the Consumer Duty, we’ve seen real improvements in product oversight and governance. But there’s still work to do.”  Nikhil Rathi, CEO of the FCA, ABI Roundtable 27th February 2025
     
    In this month’s webinar, Ruleguard explores the growing significance of consumer protection in today’s digital world.
     
    Scroll down to read the full agenda.
     
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    This session will examine the evolving expectations placed on firms under the UK’s Consumer Duty and the impacts upon consumers.  As global markets become more interconnected, this discussion will highlight why consumer-centric strategies are not just a compliance requirement, but a competitive imperative.

    Priscilla Gaudoin, Head of Risk & Compliance, will explore the following areas:
    • Consumer Duty Improvements
    • Managing consumer harm in a digital world
    • Protecting the vulnerable
    • Regulatory coordination

    Our Product Director, Matthew Bruce, will explore how technology can help your firm effectively demonstrate compliance with the Duty.

    Don't miss our live broadcast, where we'll show how turning insight into action not only strengthens compliance but also enhances outcomes for customers, delivering tangible competitive advantage in a duty-driven landscape.

    Relevant Resources & Insights

    Webinars:

    Blogs, Infographics & Podcasts

    Championing consumer interests

    Enjoy peace of mind knowing that you’re not only meeting but exceeding the FCA's Consumer Duty requirements while ensuring the best possible outcomes for your consumers. Explore the ways Ruleguard can enhance your capabilities.

    Book Your Personalised Discovery Call Today

    Discover how Ruleguard streamlines compliance, reduces manual workloads, and gives you complete visibility and control across your GRC activities. 

    Speakers

    Priscilla Gaudoin

    Priscilla Gaudoin

    Head of Risk & Compliance

    Priscilla is a former consultant, CCO and MLRO, experienced in providing regulatory oversight and advice to firms across the financial services industry. She is responsible for our thought leadership programme, writing regular articles and white papers, and hosting webinars on a variety of regulatory matters.

    Her dual role also encompasses the oversight of risk management at Ruleguard.

    She is a Fellow of the International Compliance Association, a certified GRC practitioner, and a member of the Institute of Risk Management.

    Matthew Bruce

    Matthew Bruce

    Platform Director

    Matthew is our Platform Director and leads the development roadmap for the Ruleguard platform.  He has 15+ years of experience in software development and has worked on Ruleguard since its launch.​

    Matthew plays a key role in delivering a programme of features and improvements that continue to delight users and deliver tangible business value. He’s passionate about product management that balances strategic and tactical objectives.