Understanding the impact & implementation of the UK’s Consumer Duty


The FCA has stated that a crucial aspect of the Consumer Duty involves firms' capabilities to evaluate, verify, and demonstrate the results their customers’ experience.

How can your firm ensure they are meeting their regulatory obligations?

Hear our industry experts delve into key upcoming milestones, discuss proactive steps your firm can take, and reveal strategies to transform the Consumer Duty from a regulatory challenge into a powerful competitive advantage.


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Consumer Duty Jun 2024 - Watch on Demand


The FCA has indicated that: "A key part of the Consumer Duty is the ability for firms to assess, test, understand and evidence the outcomes their customers are receiving. Without this, it will be impossible for firms to know that they are meeting the requirements set out in the Consumer Duty."

As we slowly approach the one-year anniversary of the Duty for open products, we are also approaching two key milestones: (A) the first annual board report and (b) implementation across closed products.  During this session we’ll review the progress made during the last year and explore where firms need to focus attention to meet their regulatory obligations.

Key areas covered during this session include:

      • Progress on Consumer Duty
      • First Annual Board Report
      • Next key milestone
      • Regulator Approach

This session includes insights from Ruleguard on how we’re helping firms to manage their obligations in one place.


Priscilla Gaudoin

Priscilla Gaudoin

Head of Risk & Compliance

In a career spanning 27 years, Priscilla has worked as a consultant, CCO and MLRO providing regulatory oversight and advice to firms across the financial services industry. She is responsible for our thought leadership programme, writing regular articles and white papers, and hosting webinars on a variety of regulatory matters.

Her dual role also encompasses the oversight of risk management at Ruleguard.

She is a Fellow of the International Compliance Association, a certified GRC practitioner, and a member of the Institute of Risk Management.

Matthew Bruce

Matthew Bruce

Platform Director

Matthew is our Platform Director and leads the development roadmap for the Ruleguard platform.  He has 15+ years of experience in software development and has worked on Ruleguard since its launch.​

Matthew plays a key role in delivering a programme of features and improvements that continue to delight users and deliver tangible business value. He’s passionate about product management that balances strategic and tactical objectives.