How to Successfully Embed Consumer Duty


The new Consumer Duty requirements came into force on 31st July 2023 requiring firms to ensure compliance with their obligations. This required firms to do more than just complete the actions in their implementation plan. The FCA wanted to see the Consumer Duty requirements embedded in firms and greater collaboration between all relevant parties.

Recognised CPD Badge (transparent) 24 (1)

Key Discussion Areas:

In this on-demand webinar we consider the following aspects:

  • Ensuring robust governance arrangements
  • Providing assurance to the Board
  • Considering any third party arrangements and
  • Demonstrating ongoing compliance

This webinar took place in July 2023 but is now available to watch on demand.

Watch our webinar now!


Priscilla Gaudoin

Priscilla Gaudoin

Head of Risk & Compliance

In a career spanning 27 years, Priscilla has worked as a consultant, CCO and MLRO providing regulatory oversight and advice to firms across the financial services industry. She is responsible for our thought leadership programme, writing regular articles and white papers, and hosting webinars on a variety of regulatory matters.

Her dual role also encompasses the oversight of risk management at Ruleguard.

She is a Fellow of the International Compliance Association, a certified GRC practitioner, and a member of the Institute of Risk Management.

Matthew Bruce

Matthew Bruce

Platform Director

Matthew is our Platform Director and leads the development roadmap for the Ruleguard platform.  He has 15+ years of experience in software development and has worked on Ruleguard since its launch.​

Matthew plays a key role in delivering a programme of features and improvements that continue to delight users and deliver tangible business value. He’s passionate about product management that balances strategic and tactical objectives.