How to Successfully Embed Consumer Duty


June 2023

The new Consumer Duty requirements come into force on 31st July 2023.  By this date, relevant firms need to ensure that they can demonstrate compliance with the Consumer Duty requirements.  This means more than completing the actions in your implementation plan.  The FCA wants to see the Consumer Duty requirements embedded in your firm, and greater collaboration between all relevant parties.

We’ll consider the following areas:

  • Ensuring robust governance arrangements
  • Providing assurance to the Board
  • Considering any third party arrangements and
  • Demonstrating ongoing compliance

Download our webinar now!


Priscilla Gaudoin

Priscilla Gaudoin

Head of Risk & Compliance

In a career spanning 27 years, Priscilla has worked as a consultant, CCO and MLRO providing regulatory oversight and advice to firms across the financial services industry. She is responsible for our thought leadership programme, writing regular articles and white papers, and hosting webinars on a variety of regulatory matters.

Her dual role also encompasses the oversight of risk management at Ruleguard.

She is a Fellow of the International Compliance Association, a certified GRC practitioner, and a member of the Institute of Risk Management.

Matthew Bruce

Matthew Bruce

Platform Director

Matthew is our Platform Director and leads the development roadmap for the Ruleguard platform.  He has 15+ years of experience in software development and has worked on Ruleguard since its launch.​

Matthew plays a key role in delivering a programme of features and improvements that continue to delight users and deliver tangible business value. He’s passionate about product management that balances strategic and tactical objectives.