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    Webinars

    complaints | Join your peers from around the world, for our regular live broadcasts or watch our on-demand webinars at your convenience, to gain direct access to the pulse of GRC thought leadership. Each session is a gateway to the latest trends and compliance strategies, offering a dynamic platform for learning and interaction.

    complaints

    Solutions Walkthrough: Complaints Management

    Solutions Walkthrough: Complaints Management

    wealthmanagement,  complaints,  asset management,  investment management,  banks

    In this short demo, you’ll see how to: Capture and categorise complaints in a centralised system Automate investigation and escalation workflows Monitor deadlines and avoid regulatory breaches Identify root causes using real-time dashboards and analytics Produce...

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    Complaints in the Boardroom

    Complaints in the Boardroom

    complaints,  SM&CR,  on demand

    Learn how to demonstrate senior leadership accountability under SM&CR, SEAR and EU rules whilst turning complaints insights into strategic advantage.

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    Improve Complaints Management and Improve Compliance

    Improve Complaints Management and Improve Compliance

    compliance,  complaints

    “Complaints data is one type of data firms can use to understand the outcomes their customers are experiencing.” FCA Complaints & Root Cause Analysis. The UK regulator continues to urge firm to use their complaints data to address poor outcomes and identify areas of...

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