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Complaints Management Software
Complaints Management Software
Raise, investigate and manage complaints
The Financial Conduct Authority (FCA) and equivalent regulatory authorities in other jurisdictions require financial institutions to have effective systems and processes in place to manage customer complaints and resolve disputes arising from their operational activities. All firms are required to maintain detailed records of all complaints received and report details to regulatory authorities.
Solution Features
The Ruleguard Complaints Handling solution manages complaints handling requirements efficiently and easily with our dedicated workflow and lifecycle features. This includes the ability to:
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Capture and process unique details of each complaint using our fully configurable reporting templates and data fields
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Support user-defined reporting, tracking, investigation, escalation, and remediation protocols
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Easily identify FOS & FCA issues to facilitate investigations and timely regulatory reporting
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Classify complaints to facilitate root cause analysis and tag complaints to impacted regulations
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Prompts and validates rules to ensure compliance with appropriate regulatory reporting deadlines
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Produce detailed MI to simplify process of audit, and provide insights about the root causes of your complaints and how efficiently they are being processed
Store all data in one
place in a single
complaints repository
Make the process of managing complaints straightforward and robust
Reduce time spent on managing complaints
Make complaints
resolution transparent
and simple
Improve governance and oversight of key
complaints process
Insights
