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Home > Insights > Webinars > Consumer Duty

Ruleguard Leadership Forums

A private executive discussion series for senior financial services leaders.

Consumer Duty: Beyond Compliance. Demonstrate Better Outcomes.

Tuesday 17th November 2026 - 8.30am - 11.30am

Consumer Duty has entered a new phase. The FCA increasingly expects firms to demonstrate proportionate governance, evidence good customer outcomes and provide boards with meaningful oversight, not simply confirm that policies and frameworks exist.

As regulatory expectations continue to evolve, many firms are asking the same questions:
  • Is our board receiving the right MI?
  • Can we genuinely evidence fair value?
  • Are we confident in our oversight of third parties?
  • Where could regulators challenge us next?
Join Ruleguard for an interactive executive discussion exploring the future of Consumer Duty and the practical governance challenges facing regulated firms today.

Reserve your place. Spaces are intentionally limited to encourage discussion.

Why Attend?

Leave with practical insight into:

✔ Where Consumer Duty expectations are heading

✔ What boards should be discussing now

✔ Common governance gaps firms are uncovering

✔ Fair Value, vulnerable customers and distribution chain accountability

✔ Practical approaches being adopted across financial services

Join our discussion around:

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Regulatory Direction: What the FCA's latest thinking means for firms.

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Board Governance: Does your Consumer Duty reporting support better decisions?

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Fair Value - Are you actively testing outcomes or assuming them?

Distribution Chain: Where does accountability begin and end?

Vulnerable Customers: How do you evidence effective oversight?

Third Parties: Are introducers and outsourced providers creating hidden risk?

Risk Appetite: Is Consumer Duty embedded within enterprise governance?

 

Who Should Attend?

  • Chief Compliance Officers
  • Chief Risk Officers
  • Consumer Duty Champions
  • Heads of Compliance
  • Executive Directors
  • Board Members
  • SMF Holders

This is an executive peer-to-peer discussion, not a sales presentation.

Ask questions, benchmark your approach and hear how other firms are responding to evolving Consumer Duty expectations.

Speakers

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Priscilla Gaudoin

Head of Risk & Compliance at Ruleguard

Priscilla is a former consultant, CCO and MLRO, experienced in providing regulatory oversight and advice to firms across the financial services industry. She is responsible for our thought leadership programme, writing regular articles and white papers, and hosting webinars on a variety of regulatory matters.

Her dual role also encompasses the oversight of risk management at Ruleguard.

She is a Fellow of the International Compliance Association, a certified GRC practitioner, and a member of the Institute of Risk Management.

Katherine Norris 1

Katherine Norris

Founding Director At Yoo Muse

Katherine began her career in finance in 2001. In 2006 she joined the financial services sector as a fund accountant, responsible for the accounting and administration of 6 funds (investing in real estate and films). She enjoyed the next 7 years in fund launch and operational roles.

Katherine set up Pure FS Support in 2013 to provide regulatory compliance support to FCA-authorised firms, predominantly working with businesses in asset management. Katherine occasionally holds Compliance Oversight and Money Laundering Reporting Officer Senior Manager Functions for firms requiring interim support.