Blogs

What type of complaint currently has the highest FOS upheld rate?

systems and controls, FCA, breach management, complaints, issues, insurance, FOS, scam

The FCA’s Sarah Pritchard (Executive Director, Markets), recently delivered a speech announcing the FCA’s intention to undertake a review of the investment advice rules. Whilst the industry might welcome this review, how does this relate to the FOS? The FOS published...

Read More

Tips to create risk ownership within your firm

governance, culture, breach management, risk management, monitoring, issues, TCF

Strategies for Establishing Risk Ownership in Your Firm One of the fundamental obligations applicable to all regulated firms is the need to implement appropriate processes to manage risks. But how do we encourage our staff to take responsibility and raise issues...

Read More

Better Breach Management

third parties, culture, breach management, risk management, issues, data sharing

A firm’s operational error log can provide a great deal of information about its compliance culture. Consider the following: Is it always the same individuals recording all the issues? Has the log remained untouched for several months? Are the identified issues...

Read More