Complaints in a Changing World
Consumers today expect much more from financial services firms than just a basic transactional efficiency.
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Trust & Security: How Payment Services Firms can Better Protect Client Funds
Time to read: 2-3 minutes Despite recent announcements that the Payment Services Regulator (PSR) will be disbanded, regulation is not going away. The FCA is taking on increased responsibilities and ensuring that there are consistent messages to firms on how to...
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How good is your Product Governance Framework?
Scrutinise your Product Governance Framework “Product oversight and governance refers to the systems and controls firms have in place to design, approve, market and manage products throughout the products' lifecycle to ensure they meet legal and regulatory...
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Consumer Duty: Data to demonstrate compliance
Consumer Duty: Data to demonstrate compliance It’s now just over a year since Consumer Duty came into force for open products and 31st July 2024 saw the regime extended further to closed products. FCA took this opportunity to share feedback, and highlight areas where...
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