EVE - Consumer Duty

Written by Priscilla Gaudoin | Sep 28, 2026, 10:58:21 AM

Why this, why now

Supervisory attention has moved. Has your board?

Consumer Duty has moved from implementation project to business as usual, and supervisory attention has moved with it. Boards are now expected to show, with evidence, that the Duty shapes decisions and delivers good outcomes for customers.

This roundtable is a rare chance to work through the hard questions with peers facing the same challenges, in a small, candid setting.

Is our board MI telling us what we need to know, or what we want to hear?

Could we evidence fair value if challenged tomorrow?

How confident are we in oversight of third parties and distributors?

Where would the FCA push back first?

What you'll leave with

Three hours. A sharper board agenda.

✓

A clear view of where expectations are heading

And what the FCA's latest thinking means for your firm.

✓

The governance gaps other firms are uncovering

So you can check for them before they become findings.

✓

Practical approaches that are working

On fair value, vulnerable customers and distribution chain accountability.

✓

A sharper agenda for your next board conversation

On Consumer Duty, shaped by what your peers are seeing. [Plus a post-event summary of key themes.]

On the table

The topics boards can't afford to skip

Regulatory direction

What the FCA's latest thinking means in practice.

Board governance

Whether your Consumer Duty reporting is fit for purpose.

Fair value

Moving from assumptions to active, evidenced testing.

Distribution chain

Where accountability starts and stops.

Vulnerable customers

What good oversight evidence looks like.

Third parties

Managing introducer and outsourced provider risk.

Risk appetite

Embedding Consumer Duty in enterprise governance.

Your question

Tell us your board's biggest Consumer Duty question when you register, and we'll bring it to the table.

Who should attend

Built for the people accountable for the Duty

Chief Compliance OfficersChief Risk OfficersConsumer Duty ChampionsHeads of Risk & ComplianceExecutive DirectorsBoard MembersSMF Holders

To keep the discussion senior and candid, every registration is reviewed before places are confirmed.

Your host and facilitators

Hosted by a leading financial journalist, led by practitioners

Holly Mead

Financial Journalist and Broadcaster

Holly is an award-winning financial journalist and broadcaster with more than 15 years' experience in the media. A former Deputy Money Editor at The Times & Sunday Times, she is a regular Money Expert on ITV's Good Morning Britain and has appeared on BBC Radio 4's Money Box, LBC and Times Radio. She regularly chairs panels and hosts live events, turning complex subjects into conversations audiences can connect with.

Priscilla Gaudoin

Head of Risk & Compliance, Ruleguard

Priscilla has worked as a consultant, Chief Compliance Officer and MLRO, with regulatory oversight experience across financial services. At Ruleguard she leads risk management and the firm's thought leadership programme. She is a Fellow of the International Compliance Association, a certified GRC practitioner and a member of the Institute of Risk Management.

Katherine Norris

Founding Director, Pure FS Support Ltd

Katherine holds interim SMF roles, including Compliance Oversight and MLRO, giving her a front-line view of how firms meet Consumer Duty expectations. She founded Pure FS Support Ltd in 2013 to provide FCA compliance support, primarily to asset managers. She has worked in financial services since 2006, including seven years in fund accounting, fund launch and operational roles.

The EVENT at a glance