Complaints in the Boardroom

Learn how to demonstrate senior leadership accountability under SM&CR, SEAR and EU rules whilst turning complaints insights into strategic advantage.

Your Expert Panel

About the session

Regulators increasingly treat complaints data as a leading indicator of harm and a proxy for culture and governance. This webinar distils the supervisory direction of travel for banks, asset managers, and wealth managers. It provides practical guidance for boards and executives on how to:

• Evidence governance and oversight that meets regulatory expectations
• Link complaints intelligence to product governance, suitability, distribution and operational resilience
• Demonstrate fair treatment and proactive remediation
• Strengthen decision‑making by treating complaints as strategic insight rather than operational noise

Who should attend

Board members, SMF holders, Heads of Risk, Compliance, Operations, Conduct & Customer Outcome leaders and product governance executives in banking, asset and wealth management, and insurance.

Or explore Ruleguard's Complaints Handling Software first →