Priscilla GaudoinOct 14, 2022What type of complaint currently has the highest FOS upheld rate?The FCA’s Sarah Pritchard (Executive Director, Markets), recently delivered a speech announcing the FCA’s intention to undertake a...
Priscilla GaudoinNov 19, 2021Tips to Create Risk Ownership within your firmOne of the fundamental obligations applicable to all regulated firms is the need to implement appropriate processes to manage risks. But...
Priscilla GaudoinSep 15, 2021Better Breach ManagementA firm’s operational error log can provide a great deal of information about its compliance culture. Consider the following: Is it always...