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Complaints: Is your data telling you something?

The FCA’s thematic review on complaints handling took place almost 10 years ago, but its findings continue to be relevant and are echoed...

Are you ready for the Consumer Duty?

Following the initial milestone of 31st October 2022, the FCA reviewed a sample of the implementation plans from some of the larger firms...

Assess & Prove Competence

The Senior Managers & Certification Regime (SM&CR) was first introduced in 2016 for banks and then phased in until it was finally...

Tips to Create Risk Ownership within your firm

One of the fundamental obligations applicable to all regulated firms is the need to implement appropriate processes to manage risks. But...

Has SM&CR made a difference?

The Senior Managers & Certification Regime (SM&CR) for insurers took effect in December 2018. As part of the Solvency II regime,...

How to Demonstrate Good Governance

Corporate Governance isn’t just about who sits on your board and how often the board meets. It’s about the systems and controls as well...

Better Breach Management

A firm’s operational error log can provide a great deal of information about its compliance culture. Consider the following: Is it always...

HR & Compliance – Bridging the Gap in SMCR

Since the introduction of the Senior Managers and Certification Regime (SM&CR), it has been interesting to see how and where firms have...

SMCR Responsibilities – Documenting Risks and Controls

In light of the turbulence caused by the Covid-19 pandemic, SMCR may have been pushed down the priority list for most firms for now. The...