Priscilla GaudoinMay 19Complaints: Is your data telling you something?The FCA’s thematic review on complaints handling took place almost 10 years ago, but its findings continue to be relevant and are echoed...
Priscilla GaudoinMay 8Why Managing Conflicts should still be on your agenda!Conflicts of interest is a subject matter that should be relatively easy to understand and as such, straightforward when it comes to...
Priscilla GaudoinFeb 24Are you ready for the Consumer Duty?Following the initial milestone of 31st October 2022, the FCA reviewed a sample of the implementation plans from some of the larger firms...
Priscilla GaudoinMay 26, 2022What is the new Consumer Duty? The FCA states that the Consumer Duty aims to “ensure a higher and more consistent standard of consumer protection for users of financial...