Complaints: Is your data telling you something?
The FCA’s thematic review on complaints handling took place almost 10 years ago, but its findings continue to be relevant and are echoed...
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Blog
Priscilla Gaudoin
- May 8
Why Managing Conflicts should still be on your agenda!
Conflicts of interest is a subject matter that should be relatively easy to understand and as such, straightforward when it comes to...
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Priscilla Gaudoin
- Feb 24
Are you ready for the Consumer Duty?
Following the initial milestone of 31st October 2022, the FCA reviewed a sample of the implementation plans from some of the larger firms...
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Priscilla Gaudoin
- May 26, 2022
What is the new Consumer Duty?
The FCA states that the Consumer Duty aims to “ensure a higher and more consistent standard of consumer protection for users of financial...
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