Complaints: Is your data telling you something?
The FCA’s thematic review on complaints handling took place almost 10 years ago, but its findings continue to be relevant and are echoed...
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Blog
Priscilla Gaudoin
- Oct 14, 2022
What type of complaint currently has the highest FOS upheld rate?
The FCA’s Sarah Pritchard (Executive Director, Markets), recently delivered a speech announcing the FCA’s intention to undertake a...
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Priscilla Gaudoin
- May 26, 2022
What is the new Consumer Duty?
The FCA states that the Consumer Duty aims to “ensure a higher and more consistent standard of consumer protection for users of financial...
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Priscilla Gaudoin
- May 10, 2022
How effective governance aids complaints handling
All regulated firms must have a process for handling complaints. Its purpose is to ensure that customer complaints are dealt with...
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