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How to successfully embed Consumer Duty

22nd June 2023 | 10:30am to 11:30am (BST)

The next milestone of 31st July 2023 is fast approaching.  By this date, relevant firms need to ensure that they can demonstrate compliance with the Consumer Duty requirements.  This means more than completing the actions in your implementation plan.  The FCA wants to see the Consumer Duty requirements embedded in your firm, and greater collaboration between all relevant parties.

We’ll consider the following areas:

  • Ensuring robust governance arrangements

  • Providing assurance to the Board

  • Considering any third party arrangements and

  • Demonstrating ongoing compliance  


We’ll help you with practical solutions to help you keep track of your activities and help embed compliance.


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Priscilla is a certified compliance professional specialising in governance, risk management and compliance. With a career spanning 25+ years, she has previously worked as a consultant providing regulatory advice to firms from various FS sectors.

She has also held senior management roles as both a Chief Compliance Officer and MLRO. 

Priscilla is a Fellow of the International Compliance Association and a member of the Chartered Institute of Securities and Investments.

Priscilla Gaudoin

Head of Risk & Compliance

Copy of Matthew Bruce.jpg

Matthew is our Platform Director and leads the development roadmap for the Ruleguard platform.  He has 15+ years’ experience in software development and has worked on Ruleguard since launch.

Matthew plays a key role in delivering a programme of features and improvements that continue to delight users and deliver tangible business value. He’s passionate about product management that balances strategic and tactical objectives.

Matthew Bruce

Platform Director

Watch on demand

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